Responsibilities:
1. Ticket sales:
- Sales of tickets for exhibitions and events at the center, including Mystic Universe.
- Consulting visitors on various ticket categories, prices, special offers and discounts.
- Processing online orders and reserving tickets through sales systems.
-Check tickets and handle registration, confirmation, and attendance records
2. Financial reporting:
- Conducting cash transactions, accepting cash and non-cash payments (bank cards, e-wallets).
- Monitoring the cash balance at the cash desk and daily preparation of cash reports.
- Ensuring accurate accounting of all tickets sold and proceeds according to various price categories.
3. Working with visitors:
- Polite service to visitors, providing information about current and future events at the center.
- Answering visitors' questions, resolving conflict situations and assisting in processing refunds or exchanging tickets.
- Ensuring a high level of customer service.
- Informing each visitor about the services and activities of the center.
4. Maintaining a CRM database and communicating with clients:
- Maintaining and supporting a CRM system for effective communication with clients.
- Updating client contact information and visit history.
- Sending notifications about events, promotions and personalized offers via CRM.
- Providing information about new events, promotions and special offers for regular visitors.
5. Administrative support:
- Maintaining order and cleanliness in the workplace and in the ticket area.
- Interacting with the center team on booking, accreditation and other organizational tasks.
- Participating in resolving issues of technical operation of the cash system and informing the administration in case of technical problems.
7. Compliance with safety rules:
- Compliance with all financial and operational procedures established by the center.
- Monitoring the safety of tickets, funds and documentation related to cash transactions.
8. Database management:
- Updating and maintaining the database of ticket sales and customers.